Refund & Cancellation Policy

1. Order Cancellations

Once an order is placed and payment is confirmed, there is no self-service "cancel order" option on the Site — cancellation is never automatic. If you need to cancel an order, contact us as soon as possible at [email protected] or via our contact page, quoting your order number.

If our team has not yet begun processing your order, we may, at our discretion, cancel it and issue a full refund to your original payment method. Once an order has moved into processing or been dispatched, it can no longer be cancelled. Every cancellation request is reviewed individually by our team, and we reserve the right to decline a request — for example, where a pattern of repeated cancellation or refund requests suggests misuse or fraud.

2. No Returns

We maintain a strict non-returnable policy. All sales are final. We do not accept returns for any products once they have been purchased, dispatched, or delivered, including cases of buyer's remorse or incorrect selections made by the customer.

3. No Refunds

Outside of the discretionary pre-processing cancellation described in Section 1 above, all payments made are final and non-refundable. Under no circumstances will a refund be issued, whether in full or in part, for any order once it has entered processing.

4. Damaged, Defective, or Undelivered Items

In accordance with Indian consumer protection regulations, we will address issues where a product is delivered to you in a physically damaged, defective condition, is significantly different from what was ordered, or never arrives at all. You must notify us within 48 hours of the expected delivery by emailing [email protected] with your order number, and — for a damaged, defective, or incorrect item — clear photographs of the item and the original packaging. Each case is reviewed individually by our team; upon verification, we will typically provide a replacement of the exact same item. We do not issue refunds for these cases; our liability is strictly limited to providing a replacement, and we reserve the right to decline a request where our review indicates misuse or fraud.

5. No Exchanges

We do not offer exchanges for customer errors, change of mind, or size/colour preferences. Please review your cart and order details carefully before completing your purchase.

6. Contact Us

If you have any questions or concerns regarding your order, please write to [email protected] or use our contact page, quoting your order number.